Returns Policy

Garment Return Policy
Garments or shoes may be returned for refund or exchange within 14 days of receiving them.  Returned garments/shoes must be in the same new condition in which they were received with the tags intact.  Items that have been laundered or have any kind of stains, holes, tears, marks/scuffs or odor will NOT be accepted for return.  

Hair Bows and Sock Return Policy
Due to sanitary reasons HAIR BOWS and SOCKS will NOT be accepted for returns.

Gift Item Return Policy
Gift items must still be in their original gift packaging for return.

Other Product Return Policies
Other products including but not limited to diaper bags, strollers, burp cloths, bibs and pacifier holders items must be in the same new condition in which they were received with the tags intact.  Items that have been laundered or have any kind of stains, holes, tears, marks/scuffs or odor will NOT be accepted for return. 

For all returns please call The Babytalk Store at 1-866-998-BABY.  (1-866-998-2229)  Please ask for a return authorization number.

General Shipping Information

Orders placed by 3:30 PM CST will be scheduled to be shipped on that same day (Monday through Friday). 

It is our experience that UPS offers a better service with guaranteed transit time, good tracking information, and a guaranteed delivery date. If you parcel is being delivered to the same address to which your order is being billed, a signature is not generally required at the time of delivery. UPS services are available for the 48 contiguous United States. It is not available for delivery to APO and FPO addresses, unless you provide a base street address (not a Post Office Box number).

All UPS parcels will have a tracking number that will be emailed to you and are insured to arrive at the correct address undamaged. The following are the delivery services offered by UPS (please note that transit times are given in business days):
Next Day Air guarantees delivery by a specific time during the day, the next business day. For instance, packages shipped on Monday will be delivered Tuesday, and packages shipped Friday will be delivered Monday.
Next Day Air Saver guarantees delivery by the end of the next business day. This could be anytime, even late in the evening, but it will be the next business day.
Second Day Air guarantees delivery in two business days, by the end of the day.
Three Day Select guarantees delivery in three business days.
UPS Ground also has guaranteed delivery, but may take anywhere from 1-5 business days depending on your location. See the map and information below.
Saturday delivery by UPS is available in select areas, mostly urban. We do not show Saturday delivery options on our shipping options. If you are interested in Saturday delivery, call for availability. UPS has a additional surcharge of approximately $20.00 for this service.






UPS Ground will guarantee delivery (with tracking) the next business day if you are in Alabama, Mississippi, NW Florida, most of Louisiana, and a small part of western Georgia.

UPS Ground will guarantee delivery (with tracking) in two business days if you are in most of Texas, Oklahoma, Arkansas, Tennessee, Georgia, Florida, North Carolina, South Carolina, eastern Missouri, southern Illinois, Indiana, south west Ohio, southern Virginia, and southern West Virginia.

UPS Ground will guarantee delivery (with tracking) in three business daysin Arizona (except north-west corner), New Mexico, most of Colorado, south-west Wyoming, Kansas, eastern Nebraska, parts of eastern South Dakota, most of Minnesota, Wisconsin, Iowa, northern Illinois, western Missouri, Michigan, northern Ohio, northern West Virginia, Pennsylvania, New York, New Jersey, Connecticut, Delaware, Maryland, and northern Virginia.

Other areas (see map above) may take longer than three days.



Shipping with the U.S. Post Office

The shopping cart will offer you the following choices of US Post Office options, depending on the weight of your parcel. Delivery times to APO and FPO addresses generally take longer than the times given here.

US Post Office First Class Mail is available for orders weighing 0.1 to 13 ounces. This is the same service as regular letter mail, and thereforedoes not include tracking, guaranteed delivery, or insurance. First Class Mail does include Delivery Confirmation, so packages are scanned at the time of mailing and at the time of delivery, but the Post Office has no obligation to scan or track the package in transit.
Our First Class Mail charges range from $2.50 to $5.75 depending on the weight of the package. Since most of the items we sell are very light weight, many of our orders can be sent by First Class Mail and the shipping charges are low. First Class Mail is delivered to most location in three business days, but the Post Office does not provide any guarantees on transit time. If your package is going to weigh more than 13 ounces the shopping cart will not offer this option. Items such as cooling elements, transformers, nursing stools, and Mothers Milkmate are too heavy to send by First Class Mail, and must be sent by Priority Mail or UPS.

US Post Office Priority Mail is generally a faster service than First Class Mail. Any package ordered from Babytalk can be sent by United States Post Office Priority Mail. The Post Office says that Priority Mail should be delivered to U.S. addresses in one to three days, but again this is not guaranteed. Shipping charges are calculated by weight, and are charges of the actual Post Office cost plus a small shipping and handling fee.
US Post Office Priority Mail reaches most destinations in the 48 contiguous states in two business days. Alaska and Hawaii can take a little longer. However, this transit time is not guaranteed. Priority packages do have Delivery Confirmation from the Post Office so they are scanned at the time of mailing and at the time of delivery, but the Post Office has no obligation to scan or track the package in transit. Breast pumps are insured and therefore will require a signature at the time of delivery.

US Post Office Express Mail is delivered to MOST locations the next day. This is the only service for which the Post Office offers a guaranteed delivery time and date (still not available for APO and FPO addresses). For addresses in more remote areas, the guaranteed delivery may be on the second business day, but that information is available when the package is shipped. The Post Office also asks for a signature at the time of delivery. We do request that the Post Office waive that requirement on small orders but the ultimate decision is up to the mail carrier delivering the package. Shipping charges are calculated at actual Post Office charge plus a small shipping and handling fee.